How we collect, use, store, and protect your information when you use the 369signer.com service at https://369signer.com and the desktop utility. Use of the website is also subject to our Website Terms of Use.
Who operates 369signer.com
369signer.com is operated by an individual, not by a company or corporate entity. The official subscription portal is published at https://369signer.com. The service is offered in good faith to help subscribers digitally sign PDF and XML documents using their Digital Signature Certificate (DSC), convert images to PDF, validate existing signatures, and save password-protected PDF copies with the desktop utility.
Any surplus or profit raised through subscriptions on 369signer.com is intended to be used for charitable purposes only. We do not sell your personal information to third parties for marketing or commercial gain.
Scope of this policy
This policy applies to:
- The 369signer.com subscription portal at https://369signer.com
- The personalized 369signer.com desktop utility you download from the portal after subscription activation
It does not apply to third-party websites, payment banks, or services linked from 369signer.com that have their own privacy terms.
Personal information we may collect
The information we collect depends on how you use the service. It may include:
- Identity and contact data — name, mobile number, and optional email address
- Subscription data — number of signs purchased, subscription status, payment reference (UTRN), payment receipt uploads, and timestamps such as registration, payment submission, activation, and Signer download
- Security credentials — a 6-digit PIN chosen by you, stored in protected form (hashed and encrypted); we do not store your PIN in plain text
- Grievance data — information and optional documents you submit when registering or tracking a grievance
- Technical and usage data — browser type, session identifiers, IP address, and similar technical data needed to operate and secure the portal
- Desktop utility data — license validation details, sign-usage counts within your licensed package, locally stored signing audit log entries, preserved UI preferences on your computer, and error or diagnostic information needed to support the application
We aim to collect only what is reasonably necessary to provide the service, verify payments, prevent abuse, and support subscribers.
How we collect information
We collect information when you:
- Subscribe, submit payment proof, or check subscription status at 369signer.com
- Register or track a grievance
- Download your personalized Signer package
- Contact us for support by email, phone, or WhatsApp
- Use the desktop utility, including license checks and sign usage reporting within your subscription limit
- Browse the portal, which may involve session cookies and standard server logs
Why we use your information
We use personal information to:
- Process subscriptions and verify bank payments
- Activate your account and deliver your personalized Signer package
- Let you check status and download your utility using your mobile number and PIN
- Handle grievances and communicate with you about your case
- Enforce subscription limits and protect against fraud or misuse
- Maintain portal security, troubleshoot issues, and improve the service
- Comply with applicable legal and regulatory obligations in India
We do not use your information for unrelated marketing without your consent.
Desktop utility and document signing
Digital signing of your PDF and XML documents is performed locally on your computer using your DSC. Your documents and private signing keys are not uploaded to 369signer.com for signing purposes. Signature validation of already-signed PDF and XML files also runs locally when you open those files in the utility.
The utility also offers IMG 2 PDF (combining images into a PDF) and password protection for PDF copies you save. These operations are performed on your computer. IMG 2 PDF conversion is enabled only when your licensed subscription is active and you have remaining signs; image files used for conversion are not uploaded to the portal.
The desktop utility may communicate with our systems to validate your license, check for updates, and report sign usage against your subscription. A signing audit log may be kept on your computer with digitally signed entries for each successful signature. Error or diagnostic reports may occasionally include technical details such as filenames; contact us if you need guidance on limiting such reporting.
Payment information
Payments are made by bank transfer to the account shown on 369signer.com. We store your UTRN/reference number and uploaded payment proof to verify payment. We do not collect or store debit/credit card details on the portal.
Subscription payments are non-refundable, as stated during payment submission and in our FAQs.
Cookies and sessions
The portal at 369signer.com uses session cookies and similar technologies to keep you signed in during subscription and payment flows, support captcha and security features, and maintain basic session state. You can control cookies through your browser settings; disabling them may limit some portal functions.
How we store and protect data
We store data on secured systems with access limited to what is needed to operate the service. PINs and sensitive credentials are protected using industry-standard hashing and encryption. Payment documents and grievance attachments are stored in controlled upload directories.
While we take reasonable steps to safeguard information, no method of transmission or storage is completely secure. Please use a strong, private PIN and keep your mobile number access secure.
Data retention
We retain personal information for as long as needed to provide the service, maintain subscription and grievance records, resolve disputes, and meet legal or accounting requirements. When information is no longer required, we take reasonable steps to delete or anonymize it.
Sharing with third parties
We do not sell or rent your personal information. We may share information only when:
- Required by law, court order, or lawful government request
- Necessary to protect the rights, safety, or security of users or the service
- Needed with trusted service providers who assist in hosting or operating the portal under confidentiality obligations
Your rights
Subject to applicable law in India, including the Digital Personal Data Protection Act, 2023, you may request access to, correction of, or deletion of your personal information where applicable. You may also withdraw consent where processing is consent-based, though this may limit our ability to provide the service.
To exercise these rights, contact us using the details below. We will respond within a reasonable time after verifying your identity.
Children
369signer.com is not intended for individuals under 18 years of age. We do not knowingly collect personal information from minors. If you believe a minor has provided information to us, please contact us so we can take appropriate steps.
Changes to this policy
We may update this Privacy and Data Protection Policy from time to time. The updated version will be posted at https://369signer.com/privacy with a revised “Last updated” date. Continued use of the portal or utility after changes constitutes acceptance of the updated policy.
Questions and contact
If you have questions, concerns, or complaints about this policy or how your information is handled, please contact: